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---
lang: en
title: Privacy Policy
description: Basic Privacy Policy applicable to all Solsynth products
updatedDate: '2025-08-26'
description: This Privacy Policy explains how Solsynth products collect, use, protect, and process your personal information, applicable to all Solsynth services.
updatedDate: '2025-09-12'
---
# **Privacy Policy**
# Privacy Policy
We take your privacy very seriously. This Privacy Policy outlines the types of personal information we collect, how we use it, and the protective measures we take.
Solsynth LLC (hereinafter referred to as “we,” “us,” or “Solsynth”) is committed to protecting your privacy. This Privacy Policy (hereinafter referred to as the “Policy”) explains how we collect, use, store, share, and protect your personal information when providing Solsynth products and services (hereinafter referred to as “Services”). This Policy applies to all Solsynth Services, including but not limited to Solar Network and Solarpass.
## **Information Collection**
By using our Services, you confirm that you have read, understood, and agree to this Policy. If you do not agree with this Policy, please immediately cease using our Services.
We only collect necessary personal information when providing our services. This includes:
## 1. Information Collection
- Email
- Phone number *optional*
- Name *optional*
- Address *optional*
- Date of birth *optional*
- Gender *optional*
- IP address
- Device identifiers
- User behavior data
We collect only the information necessary to provide, operate, and improve our Services. Depending on the Service, we may collect the following types of personal and non-personal information:
## **Information Usage**
### 1.1 Information You Provide
We use your personal information to:
- **Required Information**:
- Email address: Used for account registration, login, and communication.
- **Optional Information** (provided at your discretion):
- Name
- Phone number
- Date of birth
- Gender
- Address
- Other profile information voluntarily provided in account settings.
- Provide the necessary data for our services
- Communicate with you about regulation updates or other important information
- Analyze our services to improve their quality
- Protect the security of your account and data
### 1.2 Automatically Collected Information
## **Data Sharing**
- **Device and Network Information**:
- Internet Protocol (IP) address
- Device identifiers (e.g., device ID, operating system version)
- Browser type and version
- Network connection type
- **Usage Data**:
- User behavior data (e.g., access times, page views, click events)
- Log data (e.g., error logs, API request records)
- Device settings (e.g., language preferences, time zone)
We will not sell or trade your personal information.
### 1.3 User-Generated Content (UGC)
We share some of your personal information, which may include device identifiers and behavior data, with our partner, Google Analytics, to help us analyze and improve our services. For more details, please see [Google's Privacy Policy](https://policies.google.com/privacy).
- Content uploaded by users, such as text, images, videos, audio, or files.
- Privacy settings information (e.g., content visibility settings).
## **Data Security**
We do not collect personal information beyond what is necessary for the Services and strive to minimize data collection to protect your privacy.
We implement strong security measures (including, but not limited to, using industry-leading encryption algorithms and a database key rotation policy) to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
## 2. Information Use
## **Your Rights**
We use the collected information to:
Regardless of any penalties applied to your account, you always have the right to:
- **Provide Services**: Support core functions such as account registration, login, content posting, and messaging.
- **Improve Services**: Analyze user behavior and feedback to optimize service performance, functionality, and user experience.
- **Communicate**: Send service-related notifications, such as updates to terms, security alerts, or account status changes.
- **Ensure Security**: Detect and prevent fraud, abuse, or other violations of the [User Agreement](/terms/user-agreement-en).
- **Personalization**: Customize the service experience based on user preferences (e.g., language or content recommendations).
- **Legal Compliance**: Comply with applicable laws, regulations, or legal processes.
- Access the personal information we hold about you
- Request correction of your personal information
- Request deletion of your personal information
## 3. Data Sharing
## **Data Storage**
We value your privacy and will not sell, trade, or otherwise transfer your personal information to unrelated third parties. We may share information in the following circumstances:
Text data submitted by users is stored on our Tencent Cloud servers located in Hong Kong. User-uploaded files are stored on Cloudflare and Yumio's object storage services, depending on the user's selected file storage pool.
### 3.1 With Service Providers
- We may share limited information with trusted service providers to support service operations. For example:
- **Analytics Services**: We share anonymized device identifiers and behavior data with Google Analytics to analyze service usage and improve functionality. See [Google Privacy Policy](https://policies.google.com/privacy) for details.
- **Cloud Storage Services**: User-uploaded files may be stored on Cloudflare or RainCloud object storage services, depending on the selected storage pool.
- These service providers are bound by strict confidentiality agreements and may only use the data for the purpose of providing services.
## **Data Deletion**
### 3.2 Legal Requirements
- We may disclose your information if required by law, court orders, or government authorities.
- To protect the legitimate interests of Solsynth, users, or others (e.g., to prevent fraud or investigate illegal activities), we may share necessary information.
Except when a user requests it, we have the right to delete data submitted and uploaded by users to reclaim available resources, based on maintenance needs.
### 3.3 Anonymized Data
- We may share anonymized or aggregated data (e.g., service usage statistics) that does not contain any personally identifiable information.
Before we proactively delete user data, we **should** notify the user and provide an opportunity for backup.
## 4. Data Storage and Cross-Border Transfer
## **Data Export**
- **Storage Location**: Text data submitted by users is stored on Tencent Cloud servers located in Hong Kong. User-uploaded files are stored on Cloudflare or RainCloud object storage services, depending on the selected storage pool.
- **Cross-Border Transfer**: As our service providers may be located in different countries/regions, your information may be transferred outside your country/region. We ensure all transfers comply with applicable data protection regulations (e.g., GDPR or CCPA).
- **Storage Duration**: We retain your personal information only for as long as necessary (e.g., during account activity or as required by law). Upon account deletion or user request, we will handle data in accordance with Section 7 of this Policy.
Users can export their personal information by contacting us at [lily@solsynth.dev](mailto:lily@solsynth.dev).
## 5. Data Security
**NOTICE: Once the data export was done, we will delete the exported data in our database immediately. Which means you no longer have access to your Solarpass account. We use the email address we recieved the export request to validate your identity. And that's the final step in the process. We won't send any further confirmation emails.**
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include but are not limited to:
- **Encryption**: Data transmission is encrypted using TLS/SSL, and database storage uses AES-256 encryption.
- **Key Management**: We implement regular key rotation and access control policies.
- **Access Restrictions**: Only authorized employees can access necessary data and are bound by strict confidentiality obligations.
- **Monitoring**: We continuously monitor systems to detect potential threats.
However, no online transmission or storage is 100% secure. In the event of a data breach, we will notify affected users promptly in accordance with applicable laws.
## 6. Your Rights
Subject to applicable laws, you have the following rights, regardless of account status:
- **Right to Access**: View the personal information we hold about you.
- **Right to Rectification**: Request correction of inaccurate or incomplete personal information.
- **Right to Erasure**: Request deletion of your personal information (subject to legal restrictions).
- **Right to Restrict Processing**: Request restriction of data processing in specific circumstances.
- **Right to Data Portability**: Request your personal information in a structured, commonly used format.
- **Right to Object**: Object to the processing of your information for specific purposes (e.g., marketing).
### Exercising Your Rights
- Submit requests via [lily@solsynth.dev](mailto:lily@solsynth.dev). We may require identity verification to ensure security.
- We will respond to requests within the time frame specified by applicable laws (typically 30 days).
## 7. Data Deletion and Export
### 7.1 Data Deletion
- **User Request**: You may request deletion of your personal information at any time. Upon deletion, the data will be removed from our active systems, though backups may be retained for a period as required by law.
- **Proactive Deletion**: We may delete certain data for maintenance purposes (e.g., reclaiming resources), such as inactive accounts or files. We **should** notify users and provide a backup opportunity before proactive deletion (unless prohibited by law).
- After deletion, you may no longer access related services (e.g., Solarpass account).
### 7.2 Data Export
- You may request to export your personal information via [lily@solsynth.dev](mailto:lily@solsynth.dev).
- **Process**:
1. After submitting a request, we will verify your identity using the provided email address.
2. Upon verification, we will provide a structured copy of your data (e.g., JSON or CSV format).
3. After export, the data will be deleted from active systems, and you will no longer be able to log into your Solarpass account.
- **Note**: We will not send additional confirmation emails. The account cannot be recovered after the export process is complete.
## 8. Third-Party Links and Services
Our Services may contain links to third-party services (e.g., Google Analytics or Cloudflare). These third parties have their own privacy policies, and we are not responsible for their practices. Please review their policies.
## 9. Children’s Privacy
Our Services are not intended for children under 13 years of age (or the minimum age specified by applicable law). If we discover that a minor has used our Services without parental or guardian consent, we will terminate their account and delete related data.
## 10. Updates to This Policy
We may update this Policy from time to time to reflect changes in legal, technical, or business requirements. Upon updates, we will notify users via email, in-app notifications, or official website announcements. Continued use of the Services constitutes agreement to the updated Policy.
Latest version release date: September 12, 2025.
## 11. Contact Us
For questions, complaints, or requests to exercise your rights, please contact:
- Email: [lily@solsynth.dev](mailto:lily@solsynth.dev)
- Official Support: [support.solsynth.dev](https://support.solsynth.dev)
We will respond as soon as possible, typically within 30 days.
## 12. Governing Law
This Policy is governed by the laws of the People’s Republic of China (or the laws of Solsynth’s place of incorporation). Disputes will be submitted to the Beijing Arbitration Commission for arbitration.
Thank you for trusting Solsynth. We are committed to protecting your privacy and providing a secure service experience.